okazz Privacy Policy — Your Information Is Safe With Us
This policy provides a complete description of how your personal information is collected, used, protected, and managed on the okazz platform.
Introduction
okazz is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how okazz (www.okazz.cam) collects, processes, stores, and protects the personal information of users of its services.
By creating an account on this site or using its services, you are considered to have accepted the terms of this Privacy Policy. Please read this policy carefully. If you have any questions, contact us at [email protected].
1 What Types of Information We Collect
okazz collects various types of information to operate its services properly. This information is divided into the following categories:
1.1 Identity Information
- Full name and date of birth
- National ID number or passport number (for age verification)
- Valid email address
- Current residential address
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
1.3 Technical and Usage Information
- IP address and device type
- Browser and operating system type
- Site access times and session duration
- Gameplay history and activity logs
- Information collected through cookies and similar tracking technologies
1.4 Communication Information
When you contact us via live chat or email, the content of the conversation and the nature of your responses are stored in our system. This helps improve service quality and assists in resolving disputes.
2 How We Collect Information
okazz collects information in the following ways:
2.1 Information Provided Directly
Information you provide directly through account registration, identity verification (KYC), deposit or withdrawal requests, bonus claims, and support tickets is collected.
2.2 Automatic Collection
When you browse the okazz platform or play games, certain technical information is automatically collected through cookies, web beacons, and log files.
2.3 Through Third Parties
A limited amount of information may be collected from identity verification service providers, payment processors, and anti-fraud service providers.
3 Purposes for Using Information
Collected information is used only for the following legitimate purposes:
- Ensuring account creation and identity verification
- Processing deposit and withdrawal transactions
- Managing bonuses, free spins, and promotional offers
- Providing services related to the VIP program and loyalty rewards
- Handling customer support and resolving complaints
- Ensuring responsible gaming and identifying gambling addiction
- Implementing Anti-Money Laundering (AML) and fraud prevention measures
- Maintaining platform security and technical stability
- Conducting analysis to improve user experience
- Meeting applicable legal obligations
4 Sharing and Disclosure of Information
okazz never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Payment processors (bKash, Nagad, Rocket, Upay, and banks), identity verification providers, game software providers, and cybersecurity firms may access only the information necessary to provide their own services.
4.2 Legal Obligations
Information may be disclosed in response to a court order, a regulatory authority's demand, or a lawful request from law enforcement. In such cases, okazz complies with applicable law.
4.3 Business Successors
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity, provided the terms of this policy remain in effect.
5 Data Protection and Security
Protecting your personal and financial information is okazz's top priority. We use the following security measures:
- SSL (Secure Socket Layer) encryption — all data transmissions occur over encrypted channels
- Industry-standard firewalls and intrusion detection systems
- Restricted staff access — only authorized personnel can access specific data
- Regular security audits and vulnerability testing
- Two-Factor Authentication (2FA)
- Data stored in encrypted databases
6 Cookies Policy
okazz uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.
6.1 Essential Cookies
These cookies are essential for the basic functionality of the platform — maintaining login sessions, verifying security, and remembering language preferences.
6.2 Analytical Cookies
These cookies are used to analyze site usage patterns and improve service quality. They do not identify you personally.
6.3 Cookie Control
You can disable cookies by changing your browser settings. However, doing so may limit some functionality of the site.
7 Data Retention Period
okazz retains user information according to the following guidelines:
- Active account data: for as long as the account remains active
- Closed account data: a minimum of 5 years after account closure (in accordance with legal and regulatory requirements)
- Financial transaction records: for the period required by applicable law
- Support communication records: 2 years after the last contact
At the end of the retention period, data is permanently deleted or anonymized using secure methods.
8 Your Rights
You have the following rights regarding your personal information:
8.1 Right of Access
You may request details of the personal information we hold about you at any time.
8.2 Right to Rectification
If your information contains any errors or is incomplete, you may request a correction. Use the profile section of your account or write to [email protected].
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained to meet legal obligations or for dispute resolution.
8.4 Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted.
To exercise any of the above rights, contact us at [email protected]. We generally respond within 30 business days.
9 Protection of Minors
okazz's services are intended only for individuals aged 21 or older. We never knowingly collect information from minors. Age verification is mandatory at the time of registration.
If we receive evidence that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted.
10 International Data Transfers
okazz's servers and third-party service providers may be located in various countries. In such cases, your information may be transferred internationally.
Countries to which information is transferred may not have the same level of data protection as your own country. However, okazz ensures that these transfers are conducted within the applicable legal framework and with appropriate safeguards in place.
11 Responsible Gaming and Data Use
okazz takes responsible gaming seriously. Using data from your gaming activity, we can identify potentially problematic behavior and provide support where needed.
For more information on responsible gaming, visit our Responsible Gaming page.
12 Policy Changes and Updates
okazz may update this Privacy Policy from time to time. If any significant changes are made, we will:
- Update the date on this page
- Send a notification to your registered email address
- Display a notification when you log in to the platform
If you continue using the service after the changes, you will be considered to have accepted the new policy. If you do not agree with the changes, you may close your account.
13 Contact and Complaints
For any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali
After receiving your request, we will try to respond as quickly as possible, generally within 5 business days.